Please find below the answers to our most frequently asked questions. We ask parents/guardians to read our FAQ's and T & C's before booking onto lessons.
How old does my child need to be?
Children must be 4 years old at the beginning of the term to enrol onto our weekly courses. On our Crash Courses we teach children from 3 years.
It is essential that all parents/guardians feel certain their child is ready to begin formal swimming lessons without a parent/guardian in the water, before enrolling onto a course. We ask parents/guardians to ensure Push & Glide LTD Terms & Conditions are read and understood before enrolling onto a course.
What should I bring to the lesson?
Each swimmer needs a swimsuit, a swimming hat and a towel, goggles are optional. Children who are not toilet trained are required to wear a swim nappy. Please ensure that your child is accident free for at least 3 months before swimming without a swim nappy. Hats and goggles are available to purchase on poolside for £4.00.
Which changing room do I use?
At Watford Grammar School for Girls there are unisex cubicles please take all items onto poolside with you, belongings are not to be left in the changing area.
At Northwood College & Merchant Taylors' there are separate changing rooms male and female. Persons above the age of 8 must use their own sex changing room.
Can I watch the lessons?
Yes, you are welcome to watch the lessons, we ask all spectators to stay in the designated seating area which will be shown to you on the first day of term. We ask spectators do not disturb the lessons and speak to the Supervisor for any further information at all. If you are bringing other young children who are not swimming please ensure that they are supervised at all times and not allowed to walk around the poolside. At Push & Glide LTD we encourage parent/guardian to be as positive as possible, a thumbs up, a round of applause, even a big smile will mean a great deal to your child.
- Outdoor shoes, buggies or pushchairs are not permitted on poolside. Shoes must be removed before entering poolside.
- The use of mobile phones on the poolside or the changing area is prohibited. If you need to take or make a phone call please do outside.
- The taking of photographs or videos are strictly prohibited in line with Push & Glide LTD safeguarding procedures. We will reserve the right to ask for any photos and videos taken to be deleted.
Do the instructors teach in the water?
Alpha Steps, Stages 1 & Stage 2 are taught in the water. Learning Stage 3 and above teachers instruct from the poolside.
What if my child is afraid?
If you feel your child is not ready for formal swimming lessons please do not enrol them onto a course. We ask parents/guardians to feel confident that their child is ready. If you are aware your child is afraid private lessons may be an idea until confidence increases.
It is common for a child to cry or be afraid when starting something new. Push & Glide instructors and supervisors are trained to deal with the most fearful of swimmers and our supervisors are always on hand to assist if necessary. We use simple repetitive techniques and toys to help calm and reassure children. These repetitive practices help children to feel secure, knowing what is expected of them in the swimming class, thus reducing anxiety.
If your child is feeling upset please be patient and try not to get embarrassed, positivity, consistency and praise are key in your child’s progress. Please sit down on the seating away from the pool edge so that your child knows that you feel comfortable with the situation.
Our instructors encourage children to speak to them as much as possible, please encourage and allow your child to discuss any fears/apprehensions they have with their swimming directly to the instructor in their own words. This ensures our swimmers understand their feelings matter, that they feel valued and feel confident that their instructor will listen. Push & Glide LTD aim for every child to feel like an individual and special, we will gladly get your child in the water and swimming happily in no time!
If the Supervisor feels your child is not ready for formal lessons just yet, you will be informed within the first 3 weeks of the term. We would advise this if your child is distressed without their parent/guardian or cry’s through the entire lesson for their parent/guardian. Please rest assure we want the best for your child and swimming to be an enjoyable experience. If as a parent at any point you do not feel comfortable please speak to the Supervisor immediately.
How long are the lessons?
Weekly lessons are 30 minutes in duration. Once your child is accepted into Squads or passed Stage 5 lessons are increased to 1 hour in duration. The one hour lessons at Stage 6 and above are essential in order to further increase stamina, build on their skills and ensure the necessary criteria for each Stage going forward has sufficient time to be taught.
On our Crash Courses children above 4 years lessons are 1 hour in duration, for children aged 3-4 years lessons 30 minutes in duration.
How long is a course?
The length of each course varies slightly as we run off the school term time calendars, the term is usually between 10 – 13 weeks in duration.
What happens during the school holidays?
We run Crash Courses during the school holidays, please refer to the Crash Course page for further information.
If a lesson has had to be cancelled by Watford Girls or Northwood College the rescheduled date may be during the school holidays, if you are unable to make the alternative date, the lessons will not be refunded, credited or transferred.
What if my child is unwell?
If you or your child is unwell, we ask that you please do not bring them to their swimming lesson and that you email email@example.com or text 07749554405 to let us know. Please note regrettably the lesson cannot be made up/rescheduled/credited or refunded.
Never bring your child swimming if they have any illness such as an ear infection, diarrhoea, vomiting, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes. In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson. Our teachers may refuse entry to the pool if they reasonably believe that your child is not well enough to participate.
What if I need to miss a lesson?
We regret if you are unable to make a lesson or if you feel you need to cancel the course the lessons will not be credited/rescheduled/transferred or refunded. On booking the course you are accepting the place for the full term at the time/day agreed. A full course must be booked at Push & Glide LTD we do not make up/credit/refund lessons, therefore please make sure you are committed, your child is ready for formal lessons and you able to attend as many lessons as possible before making payment.
What happens if a class is cancelled?
In the unfortunate event that Northwood College or Watford Girls must cancel a lesson/amend the term dates, we will notify parents/guardians via Twitter @PushandGlide, Facebook: Push and Glide Swimming School, a notification on the website www.pushandglide.co.uk and email.
Push & Glide LTD will endeavour to add an alternative date, if Push & Glide LTD offer an alternative date the lessons will not be eligible for a refund or credit or to be transferred. If you are unable to make the alternative date, the lessons will not be refunded, credited or transferred.
Can I choose or request an instructor?
We regret parents cannot choose their child’s instructor. All our instructors are fully qualified and undergo observations, teacher training and CPD courses throughout the year.
Can I speak to the instructor?
We have Supervisors at all our classes please feel free to raise any issues that you may have with them. The Supervisor will then feedback any comments to the instructor. We request parents do not disturb the instructors unless it is absolutely essential; we like their time to focus solely on teaching the children. Alternatively, please email us at firstname.lastname@example.org or call us on 07749554405
When do assessments take place?
Each child will receive a Swimming Journal. Swimmers are required to bring this to every lesson, teachers and supervisors aim to refer to the journal every session when appropriate.
Children are assessed on a continual basis, each term will have a designated Assessment Week, where each child will be formally assessed. The following week will be Certificate Week, if your child has successfully passed their Stage award during the term they will be presented with their award on this week.
Alpha Steps and Stage badges are included in the swimming fees and are awarded when a swimmer has a completed the corresponding tick sheet in their journal.
How long should a Stage take to pass?
Swim England advises that on average children require 3 full terms in order to complete a Stage.
What if my child is too strong for the class?
If we have assessed a child as too strong for a class, we will move the child straight away into the next group, subject to space availability. Should we need to change times we will speak with a parent immediately. At Push & Glide LTD we aim to get the best results from each child, hence moving a child immediately so that they are challenged and are getting the best from the lessons. If you have enrolled your child through the Class4Kids booking system and the Supervisor assesses your child and finds his/her ability needs further development before reaching the chosen Stage or the ability is too high for the class requirements then the parent/guardian will be advised ASAP and we regret the swimmer will not be able to continue in that particular lesson. Due to our lessons being fully booked it is unlikely that Push & Glide LTD would be able to offer an alternative class and therefore a refund will be issued, minus any lessons attended and an administration fee of £5.00.
What if my child is weaker than the class?
If we have assessed a child as requiring more support your child may need to move into a different class until the foundations for their Stage are secured. If you have enrolled your child through the Class4Kids booking system and the Supervisor assesses your child and finds his/her ability needs further development before reaching the chosen Stage or the ability is too high for the class requirements then the parent/guardian will be advised ASAP and we regret the swimmer will not be able to continue in that particular lesson. Due to our lessons being fully booked it is unlikely that Push & Glide LTD would be able to offer an alternative class and therefore a refund will be issued, minus any lessons attended and an administration fee of £5.00.
How does re-booking work?
All current swimmers will be automatically re-enrolled and receive a 3 week priority rebooking period, an email will be sent with a payment deadline. Push & Glide supervisors will automatically move your child into the next Stage if the stage outcomes were completed. If payment is not received by the deadline the system will assume the place is no longer required and remove the swimmer from our registers.
Changing my day or time?
For changing day and time please call 07749554405 on the day stated in the re-enrolment email sent, we will try our absolute best to accommodate your preference. As you can appreciate we normally experience a high volume of calls, so please leave a voicemail with your child’s name and when you would like to change to. We will work our way down the voicemails in the order they are received. Please also feel free to call on this day if you have re-enrolled and wish to add a sibling or change from a group to a private lesson or vice versa.