Please click here to read the following COVID guidance as new measures are in place to keep everyone safe.

Booking

Our course dates are published on our website. Weekly lessons run for 9-15 consecutive weeks, depending on the school term dates. Intensive lessons (‘crash courses’) run over 4 or 5 consecutive days.

Booking on to lessons is required through the online portal, bookings are only confirmed once payment has been received. You will receive a confirmation via email confirming your booking. All course fees are non-refundable.

By booking, or attending a swimming lesson with us, you accept these terms and conditions and they will form a binding contract between you and P&GSS LTD. You will ensure that you follow the general swimming pool rules set out within these terms and conditions and any rules that are specific to a particular pool.

We reserve the right to vary these terms and conditions at any time; changes will be made directly to the website.

Payments

All lessons must be paid for in advance and in full, payment secures your place for the term. If a swimmer joins part way through a course, a pro rata payment, relative to the remaining lessons, will be due. All course fees are non-refundable and bookings are non-transferable.

P&GSS LTD accept:

Card payments through the online portal
Cash payments will be accepted for renewals, these payments must be given to the Supervisor only.

Payment deadlines will be communicated but are typically half a term in advance for weekly bookings and provided payments are received by the payment deadline, the space will be held to allow current swimmers to rebook. In the event the payment deadline is missed, the space will be released as the system will assume lessons are no longer required and will automatically be available to be booked by another swimmer. Intensive courses are bookable and spaces are allocated based on when payments are received.

P&GSS LTD reserve the right to change your existing class time due to reasons beyond our control.

It does sometimes take new swimmers a few lessons to settle into the programme. If after 4 lessons, P&GSS LTD feel that it is in the swimmer’s interests to terminate the course at the current time, the remainder of the course fee will be refunded, minus an administration fee.

Lessons Cancelled/Rescheduled

P&GSS LTD Limited reserves the right to change dates if necessary. All course fees are non-refundable and bookings are non-transferable.

P&GSS LTD is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. We regret that we are unable to offer an alternative for missed lessons. Unfortunately, what seems like one simple request is an impractically huge administrative task when spread across hundreds of clients. We strongly recommend you ensure you are able to make the lessons before booking the course, refunds will not be offered.

In the unfortunate event that Northwood College or Watford Girls must cancel a lesson, P&GSS LTD endeavour to give you as much notice as possible. Classes may be cancelled at short notice if the pool is not fit for teaching purposes.
P&GSS LTD will endeavour to add an alternative date, if P&GSS LTD offer an alternative date the lessons will not be eligible for a refund or credit or to be transferred. If you are unable to make the alternative date, the lessons will not be refunded, credited or transferred.
If P&GSS LTD have been unable to provide an alternative date we will offer credit notes in lieu of payment for the next term or a refund.

No refunds will be offered in the case of circumstances outside of our control Force Majeure such as adverse weather conditions, power interruption, pandemics, acts of God as deemed to be contractually outside of our control.

P&GSS LTD sessions and teachers are contracted for the term in advance. We are therefore unable to refund any monies for sessions missed because of general illness to either parent/guardian or child, broken limbs, holidays confirmed prior to or taken during the term or for missed sessions because of late arrival or non-attendance.

If there is insufficient support for a course, we reserve the right to cancel, suspend or postpone a course before the first lesson. We will give you as much notice as possible and we will refund your payment in full if no suitable alternative can be provided. Any liability will be limited to the course payment only.

The right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to P&GSS LTD.

Missed Lessons

All course fees are non-refundable and bookings are non-transferable. Push and Glide Swimming School are under no obligation to refund, make up, credit or replace missed lessons.

Late Arrivals

Please be on time for each class, we ask swimmers to wait on the bench ready for their lesson 5 minutes before the start of their class. If a swimmer is late they are always welcome to join in their class.

Medical Conditions

You will be asked to declare any existing medical conditions when you register. Please inform us of any changes to medical conditions as soon as you are aware as this could affect the safety of a swimmer booked onto a course and reasonable adjustments can be made as necessary.

Should your child have, or develop, any known or suspected medical condition, you must please consult your doctor before bringing them swimming and inform the Supervisor either or (if at a later date) by phone via email or post. All information received is treated in confidence and with sensitivity.

Illness

Never bring your child swimming if they have any illness such as a high tempertaure, ear infection, diarrhoea, vomiting, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes.

In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson. People diagnosed with cryptosporidiosis should not use swimming pools for 14 days after symptoms have resolved.

Our teachers may refuse entry to the pool if they reasonably believe that your child is not well enough to participate.

If your child is ill we are unable to refund, make up, credit or replace missed lessons.

Ratios

Push and Glide Swimming School will endeavour to keep the class sizes to the following:

Alpha Steps, Stage 1 & Stage 2 a maximum 5 children per instructor
Stage 3 & Stage 4 & Stage 5 a maximum 6 children per instructor.
Stages 6 and above (Squads) a maximum of 12 children per instructor.

Assessments & Awards

P&GSS LTD will update the swimmers progress through the online portal.

P&GSS LTD fees include the Alpha Step and Stage awards. Each term will have a designated Assessment Week, where each child will be formally assessed. The following week will be Certificate Week, if your child has successfully passed their Stage award during the term they will be presented with their award on this week.

P&GSS LTD also offer Duckling Awards, Puffin Awards, Distance Awards, Water Skills Awards, Stroke Awards, Well Done Awards and Diving Awards available on request at an additional cost.

Instructors

P&GSS LTD reserves the right to replace advertised instructors or programmes when unavoidable, instructors may be changed on a temporary or permanent basis once a course has started.
We are unable to accept requests for particular instructors. P&GSS LTD deliver the Swim England framework and all instructors have visibility of progress by pupils through our teacher portal.

Speaking With The Instructors

P&GSS LTD welcome feedback from parents/carers, we politely ask all to please refrain from communicating with or distracting the teacher or lifeguard during lesson as this leads to lessons being unnecessarily interrupted. If you have a general enquiry, please speak to the Supervisor on poolside, alternatively you can email us swimming@pushandglide.co.uk or call 07749 554405.

If you have any urgent concerns about a class or teacher, please let the Poolside Supervisor know immediately or at the earliest opportunity so that we can resolve your concerns.

Spectators

Parents and guardians must spectate only from the gallery. We do not allow parents or guardians on poolside as it distracts the swimmers.

Swimmers must not enter the water until instructed to do so by the instructor.

It is the responsibility of the Parent/Guardian to supervise their child at all times. Parents/guardians are responsible for their own children's safety and care in the changing area and all other areas of the school, including the grounds and car park. P&GSS take no responsibility nor are liable for any accidents/injuries that may occur.
Children who are not participating, must be supervised at all times.

Changing Rooms

Swimmers must always change in the changing rooms. Swimmers under the age of 8 may use either gender changing rooms; persons (including parents/guardians) above 8 years or above must use the correct gender changing rooms.

Valuables

P&GSS LTD will not accept liability/responsibility for the loss or damage to any personal effects or property brought to any lesson or left on the premises. We cannot accept liability for lost, stolen or damaged items. You are therefore requested to ensure that no valuable items are brought to the swimming lessons. Please ensure clothing and other belongings are clearly labelled with the child's name to help us return unclaimed items.

For Health and Safety reasons, jewellery must be removed before entering the pool.

Swimwear

All swimmers are required to wear swimming hats, these can be purchased on poolside for £5.00. The joining fee includes a swimming hat.

All children not yet potty trained must wear a swim nappy in the pool with a swimming costume or pair of swimming trunks over the top. P&GSS LTD reserves the right to refuse entry to any child who is not suitably attired. Please take all your used nappies away with you unless a clearly marked bin has been provided. Never leave nappies in an open bin (including those within the venue grounds).

Food & Drink Consumption

Swimmers should not eat within 1 hour of starting swimming lessons. No Food or drink is permitted on poolside, other than water.

Re - Enrolment

All current clients will be given priority to re-enrol onto the next course. Details will be emailed to the registered account. If your payment is not returned by the re-enrolment deadline date, the system will assume that your space is no longer required. Priorities are offered to siblings, pupils attending Northwood College for Girls and those who have completed the most recent Crash Course.

Changing Day Or Time

We will try our best to accommodate any request to change the date, start time, duration or location. Our Change of Time and Day runs on a specific day which re-enrolled parents/guardians/swimmers call us to make amendments for the term ahead. Please note P&GSS LTD are not be obliged to provide any credit or refund where we are not able to accommodate such requests.

Pool Hire

P&GSS LTD hire the pool from Northwood College for Girls and Watford Grammar School for Girls so are therefore not directly responsible for the pool maintenance. Push and Glide Swimming School adheres to the regulations laid down by the letting facility for the pool. Please follow any instructions given by the teacher regarding this.

Behaviour

In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instruction from a member of staff, behaving in an unruly, abusive or threatening manner towards a member of staff or any other person, or causing damage to pool premises or any of the furniture fixtures or equipment on the school premises, the swimmer shall not be permitted to continue with the lessons. P&GSS LTD will then have the right to terminate the contract without further notice and without being required to offer any credit or refund to the swimmer and the swimmer shall not be accepted for any future course.

Photography, Filming & Mobiles

The taking of photographs or videos are strictly prohibited in line with P&GSS LTD safeguarding procedures, unless this has been pre-agreed with P&GSS LTD. In addition, consent from everyone who is in the photo or video is required.

We reserve the right to ask for any photos and videos taken to be deleted. Photography and videoing including mobile phones of the lessons or in the changing area or other communal area is strictly forbidden.

The use of mobile phones on the poolside is prohibited. If you need to take or make a phone call please do so off poolside.

Child Protection

All P&GSS LTD swimming instructors adhere to 'Wavepower' Child Protection Policy laid down by Swim England. P&GSS LTD staff have a duty to act if they suspect a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow Wavepower Child Protection Policy. The nominated CP Welfare Officer is Hayley Mirza.

Insurance

All participants are covered by our Public Liability Insurance.

P&GSS LTD does not accept liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any P&GSS LTD swimming course.

Push & Glide Swimming School is a trading name of P&GSS LTD.