Terms & Conditions

Booking

Booking on to our lessons is required through the Class4Kids system, payment secures the booking. You will receive a confirmation via email confirming your booking.
By booking, or attending a swimming lesson with us, you accept these terms and conditions and they will form a binding contract between you and Push & Glide LTD. You will ensure that you follow the general swimming pool rules set out within these terms and conditions and any rules that are specific to a particular pool.
We reserve the right to vary these terms and conditions at any time.

Medical Conditions

Parents/carers must notify Push & Glide LTD about any known medical conditions/learning difficulty/allergy, as this could affect the safety of a swimmer booked onto a course. Similarly any new medical condition occurring once a swimmer has joined Push & Glide Swimming School must be notified in writing immediately to swimming@pushandglide.co.uk

Payments

All lessons must be paid for in advance and in full; payment secures your place for the term.The course fee is non-refundable.

Push & Glide Ltd accept:
Online banking – we provide you with our Sort Code & Account Number
Online through your Class 4 Kidz log in
Debit card/Credit card on poolside – Re-enrolling swimmers only
Cash on poolside – Re-enrolling swimmers only

If we have to refund a fee a £5.00 administration fee is charged.

The course fee is non-refundable. Push & Glide Swimming School sessions and teachers are contracted for the term in advance. We are therefore unable to refund any monies for sessions missed because of general illness to either parent/guardian or child, broken limbs, holidays confirmed prior to or taken during the term or for missed sessions because of late arrival or non-attendance.

Missed Lessons

Lessons are not transferable, Push and Glide Swimming School are under no obligation to refund, make up, credit or replace missed lessons.

Swimwear

All swimmers are required to wear swimming hats, these can be purchased on poolside for £3.50. 

Nappies

All children not yet potty trained must wear a swim nappy in the pool with a swimming costume or pair of swimming trunks over the top. Push & Glide LTD reserves the right to refuse entry to any child who is not suitably attired. Please take all your used nappies away with you unless a clearly marked bin has been provided. Never leave nappies in an open bin (including those within the venue grounds).

Illness

Should your child have, or develop, any known or suspected medical condition, you must please consult your doctor before bringing them swimming and inform the Supervisor either or (if at a later date) by phone via email or post. All information received is treated in confidence and with sensitivity.
Never bring your child swimming if they have any illness such as an ear infection, diarrhoea, vomiting, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes.
In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson.
Our teachers may refuse entry to the pool if they reasonably believe that your child is not well enough to participate.

Food & Drink Consumption

Swimmers should not eat within 1 hour of starting swimming lessons. No Food or drink is permitted on poolside, other than water.

Ratios

Push and Glide Swimming School will endeavour to keep the class sizes to the following:
Alpha Steps, Stage 1 & Stage 2 – 5 children per instructor
Stage 3 & Stage 4 & Stage 5 – 6 children per instructor.
Stages 6 and above (Squads) – a maximum of 12 children per instructor.

Late Arrivals

Please be on time for each class, we ask swimmers to wait on the bench ready for their lesson 5 minutes before the start of their class. If a swimmer is late they are always welcome to join in their class.

Assessments & Awards

On Enrolment Push & Glide LTD will provide every child with a Swimming Journal to log swimming progress throughout the term. The journal should be brought to every swimming lesson.
Push & Glide LTD fees include the Alpha Step and Stage awards. Each term will have a designated Assessment Week, where each child will be formally assessed. The following week will be Certificate Week, if your child has successfully passed their Stage award during the term they will be presented with their award on this week.
Push & Glide LTD also offer Duckling Awards, Puffin Awards, Distance Awards, Water Skills Awards, Stroke Awards, Well Done Awards and Diving Awards available on request.

Instructors

Push & Glide LTD reserves the right to replace advertised instructors or programmes when unavoidable, all instructors will be fully qualified. Push & Glide LTD are unable to accept requests for particular instructors.

Spectators

Parents/Guardians are welcome to watch the lessons on poolside in the designated areas. It is the responsibility of the Parent/Guardian to supervise their child at all times. If you are bringing other young children who are not swimming please ensure that they are supervised at all times and not allowed to walk around the poolside unaccompanied.

Changing Rooms

Swimmers must always change in the changing rooms and not in any other areas of the leisure facility. Swimmers under the age of 8 may use either gender changing rooms when accompanied by a parent/guardian. Swimmers age 8 years or above must use the correct gender changing rooms.

Poolside

Food and Drink is not permitted on the poolside.
Shoes must be removed before entering the changing area onto the poolside or overshoes must be worn.
Pushchairs or buggies are not permitted on poolside.

Valuables

Push & Glide LTD will not accept liability/responsibility for the loss or damage to any personal effects or property brought to any lesson or left on the premises. We cannot accept liability for lost, stolen or damaged items. You are therefore requested to ensure that no valuable items are brought to the swimming lessons. Please ensure clothing and other belongings are clearly labelled with the child’s name to help us return unclaimed items.

Speaking with the Instructors

Push & Glide LTD welcome feedback from parents/carers, we politely ask that parents refrain from talking with the teachers/coaches as this leads to lessons being unnecessarily interrupted. If you have a general enquiry, please speak to the Supervisor on poolside, alternatively you can email us swimming@pushandglide.co.uk or call 07749 554405. If the matter is urgent, please speak to one of the Push and Glide Swimming School team who will speak to the teacher.

Re – Enrolment 

All current clients will be given priority to re-enrol onto the next course of at least 3 weeks. Re-enrolment forms will be sent via email. If your payment is not returned by the re-enrolment deadline date, we assume that your space is no longer required and will offer it to another swimmer. Priorities are offered to siblings & children attending Northwood College for Girls.

Changing Day or Time

We will try our best to accommodate any request to change the date, start time, duration, location or teacher of any agreed on our ‘Change of Time and Day’ specific day. The ‘Change of Time and Day’ is a specific date on which re-enrolled parents/guardians/swimmers call us to make amendments for the term. Please note Push & Glide LTD are not be obliged to provide any credit or refund where we are not able to accommodate such requests.

Lessons Cancelled 

In the unfortunate event that Northwood College or Watford Girls or Push and Glide LTD must cancel a lesson, we will notify you via Twitter @PushandGlide, Facebook: Push and Glide Swimming School, a notification on the website www.pushandglide.co.uk and email. We will endeavour to add an alternative date or offer at least 3 different times or days to make up the lesson. If Push & Glide Swimming School offer more than 3 dates to make up the lessons and you are unable to make any of the alternative dates, the lessons will not be refunded/credited/transferred. 

If Push & Glide LTD have been unable to provide an alternative date we will offer credit nots in lieu of payment for the next term or a refund.
If Push and Glide Swimming School do offer a refund a Sort Code and Account Number will be required in order for us to credit the account, the details must be given to Push and Glide Swimming School within 4 weeks of the missed lesson. No refunds will be offered in the case of circumstances outside of our control Force Majeure such as Adverse Weather conditions, power interruption, ‘acts of God’ as deemed to be contractually outside of our control.

Cancelling a Course

The right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Push & Glide LTD
Push & Glide LTD is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. We regret that we are unable to offer an alternative for missed lessons. Unfortunately, what seems like one simple request is an impractically huge administrative task when spread across hundreds of clients. We strongly recommend you ensure you are able to make the lessons before booking the course, refunds will not be offered.
If payment had not been received by the deadline date given (usually 24 hours) we will assume you no longer wish to take lessons with us. We reserve the right to change your existing class time due to reasons beyond our control.

Pool Hire

Push & Glide LTD hire the pool from Northwood College for Girls and Watford Grammar School for Girls so is therefore not directly responsible for the pool maintenance. Push and Glide Swimming School adheres to the regulations laid down by the letting facility for the pool. Please follow any instructions given by the teacher regarding this. Swimmers are not permitted to enter the pool at any time other than their lesson.

Behaviour

In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instruction from a member of staff, behaving in an unruly, abusive or threating manner towards a member of staff or any other person, or causing damage to pool premises or any of the furniture fixtures or equipment on the school premises, the swimmer shall not be permitted to continue with the lessons. Push and Glide Swimming School shall then have the right to terminate the contract without further notice and without being required to offer any credit or refund to the swimmer and the swimmer shall not be accepted for any future course.

Jewellery

For Health and Safety reasons, jewellery must be removed before entering the pool. We will allow one pair of small stud earrings but no bracelets, chains, necklaces, rings, ankle bracelets or friendship bracelets must be worn in the water.

Photography, Filming & Mobiles

The taking of photographs or videos are strictly prohibited in line with Push & Glide LTD safeguarding procedures.  We will reserve the right to ask for any photos and videos taken to be deleted. Photography and videoing including mobile phones of the lessons or in the changing area or other communal area is strictly forbidden.

The use of mobile phones on the poolside is strictly prohibited.  If you need to take or make a phone call please do so off poolside.

Child Protection 

All Push and Glide Swimming Instructors adhere to ‘Wavepower’ Child Protection Policy laid down by Swim England. Push & Glide LTD staff have a duty to act if they suspect a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow Wavepower Child Protection Policy. The nominated CP Welfare Officer is Hayley Mirza.

Insurance

All participants are covered by our Public Liability Insurance.
Push & Glide LTD does not accept liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its’ servants. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any Push & Glide swimming course. Push & Glide Swimming School is a trading name of Push & Glide Ltd.